Boarding FAQ

If you have any questions that we haven’t answered here, or if you have any requests for boarding services that are not offered, please let us know! 

Q: What are your prices?
A: $33 per dog per night. Please see the Rates page for details.

Q: What are your facilities like? What is included?
A: Our quality Mason kennels are 5 feet long by 3 feet wide with privacy panels, raised food and water bowls, raised beds, and comfortable mats included. For the littles, our Cozy Dens are 30”x18”x19”, a perfect size for dogs under 14 pounds. Moisture is kept at a minimum for a healthier environment and to minimize that “doggy smell”. Dogs are exercised outdoors and off-leash three times each day in a one-acre play yard with 8 –foot security fencing. The kennel has its own climate control and ventilation system for comfort and safety. We play soothing music specifically written for dogs to help minimize stress.

Q: Do you have indoor/outdoor runs?
A: For safety and comfort, all of our runs are indoor only.

Q: Can I make reservations?
A: Certainly. Use our online form, call us at 423-870-7740, or let us know when you’re in the shop.

Q: When can I drop my dog off?
A: Check-in hours are Monday through Friday 8:00am to 5:30, Saturdays from 9am to 11:30am, and 6pm-6:30pm on Sundays (by appointment only). Please note that 8-9am and 5-6pm are extremely busy times what with all the daycare dogs coming and going, so if your schedule permits, 9am to 4:30pm is generally better if your dog gets worried or excited about new places or strange people and dogs.

Q: When can I pick my dog up?
A: Check-out hours are Monday through Friday 8:00 to 5:30pm, Saturdays from 9am to 11:30am, and Sundays from 6pm-6:30pm.

Q: Can I see your facility?
A: Certainly! We’re very proud of our facility and are happy to show it off. We schedule kennel tours by appointment only between 12:30pm and 1:30pm Monday through Friday. Please call in advance (423-870-7740) to arrange an appointment so that we can make sure to have someone available to show you around.

Q: How often will my dog go outside?
A: Boarding dogs go out for 20-40 minutes three times each day in groups based on their age, size, and play style. It’s really important that dogs be comfortable with different people and other dogs. Outdoor play is 100% supervised.

Q: Can my dog go to daycare while he’s boarding?
A: For everyone’s safety, only our regular daycare students are eligible to attend daycare; please be sure to indicate which days on the check-in sheet.

Q: What do you mean by regular daycare dog?
A: A regular daycare student has gone through an interview and evaluation process, and attends daycare at least once a week. Daycare dogs are required to be spayed or surgically neutered if they’re over 8 months, stay current on inoculations, and maintain regular flea, tick, and worm prevention, and attend daycare at least day each week.

Q: How many times a day are the boarding dogs fed?
A: Twice a day, unless otherwise specified. Please let us know how often you normally feed your dog on our Check-In Sheet.

Q: Should I bring my dog’s regular food?
A: Yes, please bring your dog’s regular food since changes in his diet can increase his stress level and upset his stomach. Please bring only as much as your dog normally eats during the period of his stay, plus one day’s worth in case you are delayed. Please be sure to label all bags and containers with your dog’s name and your last name. Please use only plastic bags and containers – no glass, ceramic, or other breakables.

Q: Should I bring water and food bowls?
A: No, our bowls are built right into the front of the run doors. However, if your dog normally uses a slow-down bowl or dispenser, we are happy to use it. Just be sure to label it with your dog’s name and your last name. 

Q: Can I bring toys and treats?
A: Yes, however, it is not safe to leave items with a dog that might ingest them. Also, we cannot guarantee that items will not be lost or destroyed. If you do bring items, please be sure to label each one clearly with your dog’s name and your last name. Please bring no more than two toys.

Q: Should I bring my dog’s bed?
A: We provide raised beds and/or quilted mats, whichever your dog prefers. We are not able to take individual dog’s beds. Instead, we recommend that you bring an unlaundered towel or shirt if you’d like your dog to have something that smells like you. Please be careful to label all items you bring with a permanent marker. 

Q: Do I need a reservation?
A: Reservations are required. We are fully booked most weekends and all holidays. Be sure to make reservations as soon as possible, generally at least 2 weeks before check-in is recommended in order to secure a spot.

Q: What is the latest I can make a schedule change for boarding?
A: We’d appreciate twenty-four hours advance notice to make or change a reservation. We do not charge for cancelled or changed reservations. 

Q: Do you administer medication, and is there a charge?
A: We are happy to administer most medications to your dog at no additional charge. Please note, though, that we are not a licensed veterinary facility and do not have certified veterinary technicians on staff. If your dog requires injections or is extremely reluctant to tolerate the necessary medication, your vet may be a better boarding solution. Best to ask beforehand.

Q: Do boarding dogs have to be evaluated?
A: No, but we will need a completed and signed application for all of our overnight guests. Please let us know if your dog has any medical or behavioral issues that require special attention.

Q: Do boarding dogs have to be spayed or surgically neutered?
A: Yes, because our boarding guests play together off-leash, we cannot take a risk with the complications that come with adult hormones. This rules does not apply to puppies under 8 months of age. Chemical castration is not an acceptable alternative for our purposes.

 Thank you for reading our Boarding FAQ. If you have any questions that we haven’t answered here, please let us know!